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LushVogue

Refund Policy

Effective Date: October 14th, 2024.

1. Overview 
We strive to provide high-quality products/services. If you're not completely satisfied with your purchase, we offer a refund policy designed to ensure customer satisfaction.

2. Eligibility for Refund 
To be eligible for a refund, you must meet the following criteria:
- The request for a refund must be made within [30 days] of the purchase date.
- The product/service must be unused and in its original condition (if applicable).
- Proof of purchase (receipt or order confirmation) must be provided.

3. Refund Process  
To initiate a refund:
- Contact our customer service team at [[email protected]].
- Provide your order number and reason for the refund.
- Once your request is received, we will process your refund within [7-10 business days].

4. Compensation Options
In addition to a full refund, we offer the following compensation options:
- **Store Credit:** If you prefer, we can issue store credit equal to the purchase amount.
- **Replacement:** For defective items, we can send a replacement at no additional cost.

5. Exceptions
Certain products/services may be non-refundable, including:
- [List any exceptions, such as clearance items, digital downloads, etc.]

6. Customer Satisfaction  
Your satisfaction is our priority. If you have any concerns or questions about this policy, please reach out to us. We’re here to help!

7. Changes to Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website with an updated effective date.

 

 

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