FAQ
1. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay and Google Pay
2. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can track your order status by clicking the link in the email.
3. What is your return policy?
We offer a [30-day] return policy. To be eligible for a return, items must be unused and in their original condition. For more details, please refer to our [Refund Policy] Tab.
4. Do you offer international shipping?
Yes, we ship to many international locations. Please note that additional customs fees or taxes may apply, and these are the responsibility of the customer.
5. How long does shipping take?
Shipping times vary based on your location and the shipping method selected:
- Standard Shipping: [7-10 business days]
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [[email protected]]. Once an order is processed or shipped, we may not be able to make changes.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within [7 days] of receipt. We will assist you in resolving the issue.
8. How can I contact customer service?
You can reach our customer service team via email at [[email protected]]. Give 48 hours to respond.
9. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them on our website.
10. How do I create an account?
To create an account, simply click on the "Sign Up" or "Create Account" link on our website and follow the prompts. You’ll need to provide some basic information, and you’ll be able to manage your orders and preferences.